Shoulder Savior Athletic Original

Shipping Policy

Thank you for visiting and shopping at Shoulder Savior. Following are the terms and conditions that constitute our Shipping Policy.

Shipping rates & delivery estimates

Shipping is free and included in the cost of your product.

We use USPS standard mail. 

If you would like your order to be expedited please reach out to us via phone or email to see what can be arranged. Additional costs will apply.

Delivery delays can occasionally occur.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Where We Ship

Shoulder Savior ships only to addresses within the U.S. at this time.

Customs, Duties and Taxes

Shoulder Savior is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Shoulder Savior is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please reach out to us in the event of such an issue. We will do our best on our end to remedy the situation but will not be held reposnsible. 

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy
We currently do not ship outside the U.S.

Return & Refund Policy

Thanks for shopping at Shoulder Savior.
If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, we ill be in contact with you.

If you have any questions on how to return your item to us, contact us.